Frequently Asked Questions
1. How do I access my past orders? Click here and enter your email address. You will be sent a special link to sign into your account.
www.eastcoastapplique.com/shop.html#!/~/account
2. I entered my email to access my account but did not receive an email. Check your spam/junk folder for the email.
3. I clicked on the link in the email to log into my account but there are no files to download. Where are they? Purchased designs are associated with the email address they were purchased with. If you purchased our files from another website like Etsy or SWAK Embroidery, you will need to log into your account on that website to download your purchases.
4. I know I ordered from you in the past but no longer have access to that email address. How can I get my designs? Contact us here and we will be glad to assist you. http://www.eastcoastapplique.com/contact-us.html
5. When is the last day I can download my past purchases? May 13, 2024, is the last day you will be able to download your past purchases here on the East Coast Applique website. Accounts, purchase history, and orders will not transfer over to the Creative Appliques website.
6. Will I be able to download my past purchase from the Creative Appliques website? No. Once our website is deactivated, you will not be able to access or download your designs.
7. What happens if I do not download my files by May 31, 2024? You will be able to purchase all of our designs over at the Creative Appliques website.
8. My computer crashed, my designs are gone! Can you help me? Just log into your East Coast Applique account and re-download. Your designs are stored in your purchase history and can be re-downloaded, no matter what went wrong. But you must download them by May 31, 2024 before the website closes
www.eastcoastapplique.com/shop.html#!/~/account
2. I entered my email to access my account but did not receive an email. Check your spam/junk folder for the email.
3. I clicked on the link in the email to log into my account but there are no files to download. Where are they? Purchased designs are associated with the email address they were purchased with. If you purchased our files from another website like Etsy or SWAK Embroidery, you will need to log into your account on that website to download your purchases.
4. I know I ordered from you in the past but no longer have access to that email address. How can I get my designs? Contact us here and we will be glad to assist you. http://www.eastcoastapplique.com/contact-us.html
5. When is the last day I can download my past purchases? May 13, 2024, is the last day you will be able to download your past purchases here on the East Coast Applique website. Accounts, purchase history, and orders will not transfer over to the Creative Appliques website.
6. Will I be able to download my past purchase from the Creative Appliques website? No. Once our website is deactivated, you will not be able to access or download your designs.
7. What happens if I do not download my files by May 31, 2024? You will be able to purchase all of our designs over at the Creative Appliques website.
8. My computer crashed, my designs are gone! Can you help me? Just log into your East Coast Applique account and re-download. Your designs are stored in your purchase history and can be re-downloaded, no matter what went wrong. But you must download them by May 31, 2024 before the website closes